Terms and conditions
Making a reservation online implies the customer’s acceptance/approval of all and each of the general conditions that are integral part of the reservation and that are completed with the specific legislation applicable.
RESERVATIONS AND RETURNS/DEVOLUTIONS
When making the reservation, you must produce a credit card to guarantee the reservation.
Upon arrival, Apartamentos Mediterraneo Real will ask your credit card details or 300,00 Euro cash deposit. Apartamentos Mediterraneo Real will only charge this amount when there is damage to the property or belongings of the apartments.
Reservations with a stay less than 3 days a price supplement of 20% will be charged for the first day.
We are committed to answer all your questions contacting you in the following 24/48 working hours to give you all the information you need.
When making the reservation the customer is absolutely responsible of the accuracy of all the details given. If the details given are incorrect, the reservation could be cancelled.
HOTEL’S ARRIVAL AND DEPARTURE
Arrival time is at 16h. and departure is a at 12h.
At arrival, Preferable in cash
- We kindly ask you to verify the details above mentioned. In case of incorrectness, please contact us as soon as possible.
- At the day or check-in, Apartments Mediterraneo Real will appply for the credit card with which you made the reservation. If no credit card leaves, failing that, will be asked 300 euros in cash as a deposit, which is refundable at the end of your stay if you leave everything correctly.
- In one bedroom apartment, third and forth extra person will share the sofa bed in the living room. In two bedroom apartment, fifth and sixth extra person will share the sofa bed in the living room.
- No refund will be made in case of early departure.
- Cancellations are only accepted in writing, either by email or fax.
WINTER (01/11 to 31/03):
- No charge will be made to your credit card if you cancel your reservation at least 24 hours before your arrival date (local time).
- If you cancel within 24 hours of your arrival date the first night will be charged to your credit card.
- In case of no show at the hotel 50% of the total cost of your stay will be charged to your card, with a minimum of 1 night.
SUMMER (01/04 to 31/10):
- No charge will be made to your credit card if you cancel your reservation at least 48 hours before your arrival date (local time).
- If you cancel within 48 hours of your arrival date the first two nights will be charged to your credit card.
- In case of no show at the hotel, the total cost of your stay will be charged to your credit card.
These conditions will be applied before and during your stay.
CONDITIONS WITH RESPECT TO CHILDREN
Children up to 2 years: you can rent a cot for 5 euros a day.
Children of 3 or older: they will use the existent beds.
CONDITIONS WITH RESPECT TO PETS
Pets on request and always with prior authorization from the hotel. Extra charge of 15 Euros per day.